Return and Refund Policy
Last updated: December 29, 2023
Thank you for shopping at zennluxury.com
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and refunds. This Return and Refund Policy has been created to help the buyer understands our terms for refund.
The following terms are applicable for any products that You purchased with Us.
Definitions
For the purposes of this Return and Refund Policy:
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to zennluxury.com, 11943 NE Sumner St. Protland, OREGON UNITED STATES.
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Service refers to the Website.
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Website refers to zennluxury.com collections, accessible from www.zennluxury.com
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 6 hours with no reason needed. We will reimburse You no later than 1 business days from the day on which we receive the cancellation. When we cancel your order, the POS commission deducted from your credit card and paid to the relevant bank will be deducted from the amount you paid.
When your order is cancelled, your refund will be credited to the credit or debit card you paid for..
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
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By email: info@zennluxury.com
Conditions for Return, Refund or Exchange
In order for the Goods to be eligible for a return, refund or exchange please make sure that:
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The Goods were received in the last 10 days.
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The Goods are in the good packing
The following Goods cannot be returned:
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in case you received the exact Goods products and you stay with them for over 11 days after receiving them.
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Returns of used products are not accepted.
Once we receive the package, we'll complete your return within one business day. For exchange, we will ship you a new item within 3 business days and provide your tracking number.
Delivery time
Delivery of shipments is normally 5 to 15 days from the day after orders are processed. Our order processing time is 2 days then after processing orders are being shipped. in case of any delays in the shipments at the customs or shipping carriers are give more extra 20 days for them to deliver the goods.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Please ask for the warehouse address to send the products back.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
E-mail: info@zennluxury.com
PAYMENT METHODS
- Credit / Debit Cards
- Offline Payments